Who do I contact for assistance with error messages?

If you are experience technical problems, please email USBDC@atf.gov and include a screenshot of the issue (see below instructions).

How to Take a Screenshot and Email It (HTML format messages such as MS Outlook):

  1. Press the Print Screen button (upper right area of your keyboard) to capture the whole screen.
  2. Open your email program
  3. Create a new message.
  4. In the "message" section, right-click and select paste (or from the menu, select edit > paste)
Last Reviewed December 29, 2020